Privacy Policy

Preferred Medical Transportation, LLC provides non-emergency medical transportation and related coordination services. Protecting personal information—including contact details, scheduling data, and information you share to arrange safe transport—is essential to our operations. This policy describes how we collect, use, safeguard, and retain information in connection with our transportation services.

1. Information We Collect

To schedule rides, coordinate pickups, and deliver our services, Preferred Medical Transportation, LLC may collect:

• Contact and Identity Information: Names, phone numbers, email addresses, and emergency contacts for passengers, family members, or facility representatives.
• Trip and Scheduling Data: Pickup and drop-off addresses, appointment times, mobility equipment needs, and special assistance instructions required to complete transport safely.
• Billing Information: Payment details and billing addresses processed through secure channels for transport fees, account billing, or insurance-related invoicing where applicable.

2. Use and Protection of Sensitive Information

Preferred Medical Transportation, LLC treats scheduling details, mobility needs, and any health-related information you voluntarily provide for transport purposes as confidential. Access is limited to staff and drivers who need the information to perform assigned trips. We do not sell, rent, or trade personal information to unrelated third parties for marketing purposes.

3. Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, or misuse. Operational records are retained only as long as needed to provide services, resolve disputes, meet legal obligations, or maintain business records. When information is no longer required, we take steps to delete or anonymize it where practicable.

4. Third-Party Services

We may use trusted vendors for payment processing, mapping, communications, or dispatch tools. Those providers process data under their own privacy policies and contractual obligations. We configure integrations to share only information necessary to operate scheduling, routing, and customer support for our transportation services.